James Geneau – Director of Marketing, Benbria
James Geneau is the Head of Marketing at Benbria
and has close to 20 years of experience in the field of customer relationship management and strategic marketing. His company is the provider of Loop
®, a mobile guest engagement technology
solution allowing guests and hotel brands to communicate with each other in real time while on-site. In addition, their product provides the tools for analyzing these requests and identifying opportunities for improving service quality and guest experience to increase loyalty and revenue long-term.